Admissions
Your path to recovery starts with a single call
The first call to HHPL is a confidential clinical conversation - 20 to 30 minutes, no commitment, no pitch. Our admissions specialists walk through the clinical picture, verify insurance (typically in under an hour with concrete out-of-pocket numbers), and figure out together what the safest next step looks like. Hospital-to-hospital transfers from Highland, Alta Bates, Kaiser Oakland, and the broader East Bay network are coordinated directly with referring clinicians, usually within a few hours.
The Process
Call Us
Reach our admissions team at (510) 606-7568. Available 24/7.
Assessment
Confidential clinical assessment to determine the right level of care.
Insurance
We verify your coverage and discuss payment options.
Arrival
We coordinate details and welcome you to HHPL Rehab.
Insurance We Accept
We work with most major insurance providers.
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- ComPsych
- Magellan
- Tricare
- Humana
Don't see your provider? Call (510) 606-7568.
What to Bring
The packing list is short on purpose. Missing items can be handled by intake or arranged with a family drop-off in the first week.
- Photo ID (driver license, state ID, or passport)
- Insurance card, current prescription bottles in original pharmacy packaging
- One week of comfortable clothing, layered for outdoor walks, closed-toe shoes for the equine barn
- Hygiene items in sealed containers (alcohol-free)
- Eyeglasses, contact supplies, hearing aids, CPAP machine if prescribed
- One book, one journal, one sealed pen
- Paper contact list (phones are collected at intake)
Not allowed: alcohol, non-prescribed medication, mouthwash containing alcohol, aerosols, sharp objects, electronics, pets, outside food and beverages.
Frequently Asked Questions
How long is residential, really?
I remember asking this question on my first admissions call. The honest answer is that it depends. Most people stay 30 to 90 days, with the clinical team checking in weekly to assess. Insurance plays a role too. You will not be pushed out before you are ready, and you will not be kept longer than the clinical assessment supports. The first call is the place to ask for a realistic timeline based on your specific situation.
Will my insurance cover this?
When I was making the call I was certain mine wouldn't. It did. HHPL is in-network with Aetna, BCBS, Cigna, Medicaid, Medicare, Magellan, Tricare, and Humana, and even out-of-network plans typically cover a meaningful portion of residential care. The admissions team verifies in under an hour and tells you the actual numbers before you commit to anything.
Will my employer find out?
I remember being more worried about this than about the treatment itself. Federal law (42 CFR Part 2) protects substance use treatment records more strictly than HIPAA. HHPL will not confirm or deny that you are a patient without your written authorization. Many people take FMLA or short-term disability without disclosing the specific reason.
Can my family visit?
Yes. Scheduled weekend visits begin after the first seven days. The first week is family-free so you can settle into the program, and then family programming becomes a structured part of the clinical week. When my family came that first Saturday, it was different than I expected - the clinicians had prepared all of us for the conversation.
What about my phone?
Phones are collected at intake. There are scheduled phone hours - two windows per day - to call family, sponsors, employers, anyone on your approved list. The boundary is not about control. It is about giving your nervous system a chance to settle without a thousand notifications. I did not believe that until I lived it.
Is detox as bad as everyone says?
Withdrawal is real, but supervised detox is a completely different experience than riding it out at home. There is a physician monitoring you, comfort medication around the clock, a nurse within reach, and a quiet room designed for the hardest hours. I was scared. Most people describe the first 48 hours as the worst and the rest as progressively easier. You will not go through it alone.
What if I have done treatment before?
Most of us at HHPL had. Substance use disorder behaves like a chronic illness - hypertension, asthma, diabetes - all of which have similar or higher recurrence rates. Prior attempts are not failures; they are clinical data. The intake team takes them seriously, asks what worked even briefly, what triggered relapse, and builds the plan around the reality of your history.
Can I just talk to someone right now?
Yes. Real person, clinically trained, 24/7. Call (510) 606-7568 or email [email protected]. The first call commits you to nothing.
Ready to Begin?
Our admissions coordinators are standing by. All calls are free and confidential.